Privacy Policy

Nazscapes is a residential landscaping company based in Sydney, NSW. This Privacy Policy explains how we handle personal information collected through our website, quote forms, phone calls, emails, and during the delivery of landscaping projects.

We are committed to handling personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). By contacting Nazscapes or using this website, you consent to the collection and use of your information as described below.

We collect personal information you provide directly to us when you request a quote, book a site visit, ask a question, or engage Nazscapes for a landscaping project. The types of information we typically collect include:

• Contact details — your name, email address, phone number, and the suburb or address where the project is located.
• Project details — site dimensions, photos, descriptions of the work you want done, design preferences, budget range, and any access or site constraints you share.
• Communication records — emails, text messages, call notes, and form submissions exchanged with our team.
• Website usage data — non-identifying information collected automatically when you visit our website, including device type, browser, pages viewed, referring source, and approximate location based on IP address.

We use the information you provide to deliver landscaping services and to respond to your enquiries. Specifically, we use your information to:

• Assess your enquiry, prepare quotes, and schedule site visits.
• Communicate with you about your project, quote, or upcoming work.
• Coordinate construction, planting, deliveries, and trades involved in your project.
• Issue invoices and process payments related to engaged work.
• Improve our website, services, and the way we respond to enquiries.
• Comply with our legal, regulatory, insurance, and record-keeping obligations.

Personal information is stored in secure systems including password-protected business email, project management software, and accounting platforms. We take reasonable steps to protect information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Information is retained only for as long as needed to deliver the services you have asked us about, meet our legal and tax obligations, and resolve any disputes. When information is no longer required, it is deleted or de-identified using reasonable means.

No method of internet transmission or electronic storage is completely secure. While we take appropriate precautions, we cannot guarantee absolute security of information transmitted through this website.

We do not sell, rent, or trade personal information. Your information is shared only where it is reasonably necessary to deliver the service you have engaged us for, or where required by law. This may include:

• Project staff, subcontractors, suppliers, and consultants directly involved in delivering your landscaping project.
• Software and service providers that support our business operations (for example, email, hosting, project management, and accounting platforms).
• Government bodies, councils, or regulators where required for project approvals or where disclosure is required by Australian law.
• Professional advisers (legal, insurance, or accounting) where reasonably necessary.

This website uses cookies and similar technologies to function correctly and to help us understand how visitors use the site. Cookies are small files stored on your device that allow the website to recognise repeat visits and remember preferences.

We may use third-party analytics tools (such as Google Analytics) to collect aggregated, non-identifying information about website traffic, page performance, and user journeys. This data helps us improve the website and enquiry flow.

You can disable cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of this website.

Where you have provided your email address or phone number through an enquiry, we may contact you in relation to your project, quote, or follow-up correspondence. We do not send unsolicited marketing material.

If we ever introduce email updates or marketing communications, you will be able to opt out at any time by replying directly to the message or contacting us using the details below.

You have the right to request access to the personal information we hold about you, and to ask for it to be corrected if it is inaccurate or out of date. You may also request that we delete personal information we no longer need to retain.

To make a request, contact us using the details at the bottom of this page. We will respond within a reasonable timeframe and may need to verify your identity before releasing or amending information.

If you have a privacy concern that we have not resolved to your satisfaction, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

This website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of those websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

Our services are directed at residential property owners and decision-makers. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us so it can be removed.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal obligations, or for operational reasons. The updated version takes effect from the date it is posted on this page. The "Last updated" date at the top of the page indicates when the most recent revision was made.

If you have a question about this Privacy Policy, want to access or correct information we hold about you, or wish to raise a privacy concern, please contact Nazscapes directly.

For privacy questions, contact Nazscapes by email at info@nazscapes.com.au.